FOAMAURA

Return & Refund Policy

Effective Date: [DD Month YYYY]   |   Last Updated: [DD Month YYYY]

Email: Saumyapackaging00@gmail.com   |   Website: www.foamaura.com

At FoamAura, we stand behind every product we sell. We know that shopping online requires trust, and we've built this policy to be fair, transparent, and genuinely customer-friendly — not full of fine print designed to make returns difficult. If something isn't right with your order, we want to fix it. Simple as that.

Please read this policy carefully before initiating a return. If you have any questions at any point, our team is always reachable at Saumyapackaging00@gmail.com and we'll be happy to help.

1. Return Eligibility — At a Glance

Here's a quick overview of what's returnable and what's not. Detailed explanations for each scenario follow in the sections below.

 

Situation	Returnable?	Refund?	Timeline to Report
Item received damaged or broken	✔  Yes	✔  Yes	[48 hours] of delivery
Wrong item delivered	✔  Yes	✔  Yes	[48 hours] of delivery
Item defective / not functioning	✔  Yes	✔  Yes	[7 days] of delivery
Change of mind (unused, sealed)	✔  Yes	✔  Yes	[7 days] of delivery
Opened and used product (no defect)	✘  No	✘  No	Not eligible
Clearance / final sale item	✘  No	✘  No	Not eligible
Customised / bulk order product	✘  No	✘  No	Not eligible
Missing original packaging	✘  No	✘  No	Not eligible

 

General Rule: To be eligible for a return, the product must be in its original, unused condition with all original packaging, accessories, labels, and tags intact. We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframes

The clock on your return window starts from the date of delivery as recorded by our courier partner's tracking system — not the date of purchase.

 

•        [7 Days] — Standard Return Window: For change-of-mind returns on unused, sealed products. This is our general return window for most products.

•        [7 Days] — Defective Products: For items that stop functioning or show a manufacturing defect after use, report within [7 days] of delivery.

•        [48 Hours] — Damaged or Wrong Items: For items received visibly damaged, broken in transit, or completely different from what was ordered, you must report within [48 hours] of delivery. After this window, we may not be able to file a claim with the courier partner.

 

Why the 48-hour window for damage? Courier partners require us to raise damage claims within a very short window after delivery. If you report after 48 hours, we lose the ability to claim from the logistics provider, which limits what we can offer. So please inspect your package the day it arrives — we know life gets busy, but this one really matters.

3. How to Initiate a Return — Step by Step

Returning a product with FoamAura is simple. Follow these steps and we'll guide you through the rest:

 

1.     Contact us first. Email Saumyapackaging00@gmail.com with the subject line "Return Request – [Your Order ID]". Do not ship anything back without hearing from us first — unauthorised returns cannot be processed.

2.     Provide the required details. In your email, include: your Order ID, the product name, the reason for return, and clear photographs of the product and its packaging (required for damage or defect claims).

3.     Wait for our approval. Our team will review your request and respond within [2] business days with a decision and, if approved, a Return Merchandise Authorisation (RMA) number and return instructions.

4.     Pack the product securely. Repack the item in its original packaging with all accessories, manuals, and tags. Write your RMA number clearly on the outside of the package.

5.     Ship the item back. Use the courier method specified in our return instructions. If return pickup is available in your area, we'll arrange it at no cost to you (for eligible returns — see Section 7).

6.     We receive and inspect. Once we receive your return, our team will inspect the product within [2–3] business days

7.     Refund or exchange processed. After a successful inspection, your refund or replacement will be initiated as per the timelines in Section 5.

 

Important: Returns sent without a valid RMA number or to an incorrect address will not be processed and may be lost. FoamAura is not responsible for items lost in transit during the return journey if sent without prior authorisation.

4. Exchange Options

4.1 Product Exchanges

We offer exchanges in the following situations:

•        You received the wrong product (wrong item, wrong colour, or wrong size)

•        The product is defective or damaged, and you prefer a replacement over a refund

•        You would like to exchange an unused, sealed product for a different variant of the same item (subject to stock availability)

 

4.2 How Exchanges Work

•        Exchanges are subject to stock availability. If the requested replacement item is out of stock, we will offer you a full refund instead.

•        Exchange requests must be raised within the same return windows stated in Section 2 — [7 days] for standard exchanges and [48 hours] for damaged or wrong items.

•        Once the original product is returned and inspected, the replacement item will be dispatched within [2–3] business days.

•        You will receive a new tracking number for the replacement shipment.

 

4.3 Upgrade Exchanges

If you'd like to exchange your product for a higher-value item, we can arrange this. You will be responsible for paying the price difference between the original item and the new item. Our team will send you a payment link for the difference before dispatching the upgrade.

5. Refund Process and Timing

5.1 When Refunds Are Issued

A refund will be initiated after all of the following conditions are met:

•        Your return request has been approved by our team

•        The product has been received at our facility

•        The product has passed our return inspection (unused, original condition, all parts included)

•        For COD refunds: your bank account or UPI details have been confirmed

 

5.2 Refund Timelines by Payment Method

Once we initiate the refund from our end, the time it takes to reflect in your account depends on your payment method and bank:

 

Payment Method	Refund Mode	Processing Time
Credit / Debit Card	Back to original card	[5–7] Business Days
UPI (GPay / PhonePe / Paytm)	Back to UPI-linked account	[2–4] Business Days
Net Banking	Back to bank account	[5–7] Business Days
Wallet (Paytm / Amazon Pay)	Back to wallet	[2–3] Business Days
Cash on Delivery (COD)	Bank Transfer / UPI	[5–7] Business Days after details confirmed
Store Credit / Gift Card	FoamAura Store Credit	[1–2] Business Days

 

Note: The timelines above reflect the time after we initiate the refund. Payment gateway and bank processing times are outside our control. If your refund hasn't arrived within the stated window, please check with your bank first, then contact us at Saumyapackaging00@gmail.com.

 

5.3 Partial Refunds

In certain situations, a partial refund may be issued:

•        The product is returned with missing accessories, parts, or original packaging

•        The product shows signs of use beyond what was disclosed in the return request

•        Return shipping costs are deducted where applicable (see Section 7)

 

5.4 Refund for Cancelled Orders

If your order is cancelled before dispatch, a full refund will be initiated within [2–3] business days. If cancelled after dispatch, the standard return process applies once the product is returned to us.

6. Damaged or Defective Products

6.1 Received Damaged in Transit

If your package or product arrives visibly damaged:

•        Do not accept the delivery if damage is clearly visible on the outer packaging before you open it. Ask the delivery agent to mark it as "Refused - Damaged."

•        If you have already accepted delivery, photograph everything immediately: the outer box, the inner packaging, and the product itself from multiple angles.

•        Report within [48 hours] to Saumyapackaging00@gmail.com with your Order ID and all photographs. We will arrange a full replacement or refund at no cost to you.

 

6.2 Product Defects After Use

If a product develops a defect during normal use within [7 days] of delivery:

•        Email us with a detailed description of the defect and, where possible, a short video demonstrating the issue. This helps us process your case faster and helps us improve our products.

•        Our team will assess whether the defect is manufacturing-related or due to misuse.

•        If confirmed as a manufacturing defect, we will offer a full replacement or refund at our cost, with no return shipping charges.

 

6.3 What We Consider a Defect

•        Sprayer nozzle not functioning despite correct assembly

•        Leaking from body or pump under normal use

•        Broken or cracked components on arrival or due to structural failure

•        Packaging material that fails under normal handling conditions

•        Product dimensions significantly different from those listed on our website

 

6.4 What We Do Not Consider a Defect

•        Minor colour variation due to screen display differences

•        Wear and tear from use beyond [7 days] of delivery

•        Damage caused by misuse, improper assembly, or use with incompatible substances

•        Cosmetic scratches or marks caused by the customer after delivery

7. Non-Returnable Items

We want to be upfront about what cannot be returned. These exclusions exist for hygiene, safety, and business reasons — not to be difficult:

 

•        Used or opened products: Any product that has been used, filled, assembled beyond the instruction stage, or whose seal has been broken (unless defective).

•        Cosmetic and pharma packaging that has been filled: Once a bottle, container, or packaging has been filled with any substance, it cannot be returned for hygiene and safety reasons.

•        Clearance and final sale items: Products purchased during clearance sales or marked as "Final Sale" or "Non-Returnable" on the product page.

•        Customised or bulk orders: Products manufactured, labelled, or assembled to your specific requirements are non-returnable unless they arrive damaged or defective.

•        Products without original packaging: Items returned without their original box, labels, accessories, or protective materials will not be accepted.

•        Products returned after the return window: Returns initiated after [7 days] from delivery (or [48 hours] for damage claims) will not be eligible, regardless of condition.

•        Freebies and promotional items: Items received as free gifts or as part of a bundle promotion are non-returnable.

8. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

 

8.1 FoamAura Bears the Cost — We Got It Wrong

If the return is due to our error, we cover all return shipping costs:

•        Wrong product delivered

•        Product arrived damaged or broken in transit

•        Confirmed manufacturing defect

•        Item missing from your order

 

In these cases, we will either arrange a free pickup from your address (available in most serviceable areas) or provide a prepaid return shipping label. You will not be charged anything for the return.

 

8.2 Customer Bears the Cost — Change of Mind

If the return is due to a change of mind, personal preference, or a reason not caused by FoamAura:

•        Return shipping costs are borne by the customer. A flat return shipping fee of ₹[XX]–₹[XX] may be deducted from your refund, or you may arrange and pay for your own courier.

•        Please use a trackable courier service — FoamAura is not responsible for items lost during customer-arranged return shipping.

•        Original forward shipping charges are non-refundable in change-of-mind returns.

 

8.3 Return Pickup Service

We offer free doorstep pickup for eligible returns (damage, defects, wrong items) in PIN codes serviced by our courier partners. Once your return is approved, our team will schedule a pickup within [2–3] business days. You will receive an SMS or call from the courier agent to confirm the pickup slot.

9. Special Return Scenarios

9.1 Prepaid vs COD Refunds

Prepaid orders: Refunds are returned to your original payment method automatically once approved.

COD orders: Since payment was made in cash, refunds are processed via NEFT bank transfer or UPI. Please share your bank account details (Account Number, IFSC Code, and Account Holder Name) or your UPI ID when raising the return request. Refunds will be processed within [5–7] business days of receiving your details.

 

9.2 Orders With Discount Codes or Offers

If your order was placed using a discount code or promotional offer, the refund will be for the amount actually paid — not the original product price. Discount codes and offers are non-reinstatable once used.

 

9.3 Partial Order Returns

If you ordered multiple items and wish to return only some of them, that's completely fine. Please specify the item(s) you wish to return in your email. Refunds will be issued for the returned item(s) only, calculated proportionally including any applicable discounts.

 

9.4 Double Orders or Duplicate Payments

If you accidentally placed the same order twice or were charged twice for the same transaction, please contact us at Saumyapackaging00@gmail.com immediately with both Order IDs. We will cancel the duplicate and issue a full refund within [2–3] business days.

10. Your Consumer Rights Under Indian Law

Nothing in this Return and Refund Policy limits or removes your rights as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation.

As a consumer, you have the right to:

•        Receive products that match their described quality, quantity, and specification

•        Be protected against unfair trade practices and misleading advertisements

•        Seek redressal for defective goods or deficient services

•        Approach the Consumer Disputes Redressal Commission at the appropriate level if you are unsatisfied with our resolution

 

If you feel your grievance has not been addressed fairly by FoamAura, you may also contact our Grievance Officer at Saumyapackaging00@gmail.com or escalate to the National Consumer Helpline: 1800-11-4000 (toll-free).

11. Contact Us About a Return or Refund

Have a question about a return, refund, or exchange? We're here to help — just reach out through any of the channels below and we'll get back to you quickly.

 

Email (Preferred): Saumyapackaging00@gmail.com

Subject Line: "Return Request – [Order ID]" or "Refund Query – [Order ID]"

Phone / WhatsApp: [+91-XXXXXXXXXX]

Support Hours: Monday to Saturday, [10:00 AM – 6:00 PM] IST

Response Time: We respond to all return and refund queries within [2] business days.

Mailing Address: [Full Business Address], [City], [State] – [PIN Code], India

 

When emailing us, please always include your Order ID, registered email address, and clear photographs where relevant — this helps us resolve your case as quickly as possible.

We built FoamAura on trust. If something isn't right, we'll make it right.

Thank you for giving us the chance to serve you.

 

This Return and Refund Policy was last reviewed on [DD Month YYYY].

© [YYYY] FoamAura | Saumya Packaging. All rights reserved.